I have been contemplating switch to Umnia but yet I couldn’t make the decision although I’ve heard lots of good feedback about their service especially in mobile coverage.

Couple of days ago Umnia came up with UMax service which satisfy my needs, first to get rid of my land line because Orange land lines doesn’t have Naked ADSL accounts yet and because of portability that UMax offer.

My Tedata account is about to expire in like 45 days so I have to make up my mind either to stick with a land line but to go with Orange Internet instead of Tedata or to cancel all of my accounts and go with Umnia’s Umax.

Umnia’s UMax is cheaper but not to the limit of making a quick decision not to mention the ambiguous Class of Service which I didn’t like the idea of having such option.

Class of Service - There are three Classes Of Service (COS) Platinum, Gold and Silver. Each COS offers a different class of service in terms of getting access to the internet. The Platinum COS offers the highest priority, followed by Gold and Silver. COS ensures that you get priority access to the services over other customers when the network is congested.

Also their QOS makes me question their service reliability *in a good manner as a consumer* especially when they didn’t state the amount of shared bandwidth and their shared bandwidth selling policy; I don’t want to end up with an over soled bandwidth account.

Quality of Service (QOS) provides you with fixed assigned bandwidth as opposed to a shared bandwidth which is offered to all customers. There are two types:
Committed: It refers to fixed assigned band width speed to the subscriber.
Shared: It refers to dynamic band width management to all subscribers to use the band width.

Speed Duration COS * QOS ** Up/Down price JD
1 Mbps 12 months Silver Shared Asymmetric 294 JOD
1 Mbps 12 months Gold Shared Asymmetric 305 JOD
1 Mbps 12 months Platinum Shared Asymmetric 316 JOD

*COS: Class of Service
** QOS: Quality of Service

The difference between Silver, Gold and Platinum service quality isn’t a big deal for anyone subscribing annually, so I guess all people going to run after the Platinum quality and then we are going to have a crowded shared internet.

Also, Umnai’s Online calculator (UMax Price Plan) doesn’t count the %16 sales taxes nor it does tell if there is any hidden fees like university taxes that applies to all communication related bills (Internet, Mobile, Landlines) and in this case UMnia have only got the portability to offer, not the price nor the reliability of service or I’m over analyzing here? and yeah we have to add 200 JOD for the wireless modem price or 6 JOD a month for monthly rental

I really cannot see that they’re any cheaper than landlines, Anyway, 45 days counting and I really wish they will prove the opposite by providing a reliable service, I’d compromise the price with portability but only if they have a reliable service.