Tag

#ChatBots

Chatbots went from punchline to infrastructure in roughly two years, and these posts try to keep up with the whiplash without losing skepticism. I write about the conversational AI deployed in customer service, the ones quietly replacing first-tier support with models that sound confident and cite nothing, and the design choices that make a bot feel helpful versus hostile. The pieces here also cover the stranger territory: ELIZA's ghost in modern assistants, the way people confide in chatbots things they will not tell a human, and the ethical weight of building a system that performs empathy it does not possess. A chatbot is never just a chatbot. It is a compressed statement about what a company thinks a conversation is worth.